Terms & Conditions citi88 — Malaysia Platform Policy

Welcome to citi88, an online entertainment and casino platform operated to serve the needs of Malaysian users. These Terms & Conditions constitute a legally binding agreement between you ("User" or "Member") and the management of citi88 ("Company", "we", or "citi88").

These Terms & Conditions apply to all services provided by citi88, including but not limited to online casino games, video slots, live casino, poker, blackjack, lottery, and all related facilities accessible via the citi88.bet website or our mobile app.

By using the citi88 platform, you confirm that:

• You are at least 18 years old or have reached the legal gambling age in your jurisdiction.
• You are using this platform in a personal capacity and not on behalf of any business entity.
• You have read, understood, and agreed to comply with all terms stated herein.
• The information you provided during registration is true, accurate, and up to date.

These Terms & Conditions may be updated from time to time without prior notice. It is your responsibility to review this document periodically to ensure you remain informed of the latest citi88 rules.

To register and use citi88 services, you must meet all of the following eligibility requirements without exception:

• Minimum Age: You must be at least 18 years of age. citi88 strictly prohibits underage users from registering or using our platform in any capacity.
• One Account Per Person: Each individual is permitted to hold only one citi88 account. Multiple account ownership is strictly prohibited and may result in all associated accounts being suspended or closed without warning.
• Accurate Information: All information provided during registration must be accurate and complete, including your full name, phone number, email address, and bank or eWallet details for withdrawal purposes.
• Identity Verification: citi88 reserves the right to request identity verification documents at any time, including a copy of your national ID (MyKad), utility bill, or other relevant documents for KYC (Know Your Customer) compliance purposes.
• Non-citi88 Employee: Employees, agents, partners, or immediate family members of citi88 management are not permitted to register as regular members to use the gambling services.

Citi88 accepts a range of recognised payment methods suited to users in Malaysia. All deposit transactions are processed exclusively in Malaysian Ringgit (MYR/RM).

Accepted Payment Methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (Transfer & QR)
• FPX — Online banking via Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and more

Deposit Amount: The minimum deposit per transaction is RM20. There is no maximum deposit limit; however, deposits exceeding RM10,000 may require additional verification in accordance with our compliance procedures.

All deposits are final and non-refundable once processed into your citi88 account, except in technical cases where funds are not correctly credited. If you experience a deposit issue, please contact our support team within 24 hours for investigation.

Citi88 is committed to processing all valid withdrawals promptly and efficiently. The following terms apply to withdrawing funds from your citi88 account:

• Minimum Amount: The minimum withdrawal amount is RM50 per transaction.
• Identity Verification: All withdrawals will be processed to the same payment method used for your deposit. Withdrawals to third-party accounts are strictly prohibited.
• Processing Time: Withdrawals to eWallets (Touch 'n Go, GrabPay) are typically processed within 15 to 30 minutes. Withdrawals to bank accounts via FPX may take 1 to 3 business days.
• Bonus Rollover Requirements: If you have received a bonus, the specified rollover requirement must be met in full before any withdrawal is permitted. Please refer to the respective bonus terms for details.
• Daily Withdrawal Limit: The standard daily withdrawal limit is RM30,000. VIP members enjoy higher limits based on their membership tier.

Citi88 reserves the right to request additional supporting documents before approving withdrawals above a certain amount, as part of our compliance and anti-money laundering (AML) procedures. This is a protective measure to safeguard your funds.

Citi88 offers a variety of exciting bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions set for each promotion.

• Welcome Bonus: New members are eligible for a welcome bonus of up to RM500 on your first deposit. This bonus is subject to a 20x rollover requirement before any withdrawal is permitted.
• Reload Bonus: Reload promotions are available every week, with bonus values ranging from 10% to 30% depending on your deposit amount and membership tier.
• Weekly Cashback: Members are eligible to receive up to 10% cashback on weekly net losses. Cashback is credited automatically every Monday.
• Referral Programme: Earn a referral bonus when you invite friends to sign up and make their first deposit at citi88.

Citi88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Bonus abuse, such as opening multiple accounts to claim bonuses repeatedly, will result in forfeiture of all bonuses and permanent account closure.

The citi88 platform offers a wide range of game categories including video slots, live casino, blackjack, poker, table games, lottery, and live matches. Each game category has its own rules that must be followed.

• Game Fairness: All games operate on a Random Number Generator (RNG) system that has been verified and certified by independent international bodies. Every game outcome is entirely random and cannot be manipulated.
• Technical Disruption: In the event of a technical disruption or disconnection during an active game, citi88 will rely on our server records as the definitive reference to determine the outcome of that game.
• Minimum & Maximum Bets: Each game has its own minimum and maximum bet limits. These limits are clearly displayed in the game interface before you begin playing.
• Suspicious Activity: The use of automated software (bots), bug exploitation, or any unfair method to gain an advantage in games is strictly prohibited and may result in immediate account suspension.
• Final Decision: All game results recorded by citi88 servers are final and binding. No appeals relating to game outcomes will be considered after 48 hours from the date of the match.

Citi88 partners with internationally certified game providers to ensure every title available on our platform meets the highest standards of fairness and security in the industry.

The security of your account is a shared responsibility between you and citi88. The following security guidelines must be observed:

• You are solely responsible for keeping your account password confidential. Do not share your password with anyone, including citi88 support staff — we will never ask for your password.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols. Change your password regularly for optimal security.
• Enable Two-Factor Authentication (2FA) on your account via the security settings for added protection.
• Contact citi88 support immediately if you suspect your account has been accessed without authorisation or if you notice any suspicious activity.
• Avoid logging in to your citi88 account over unsecured public Wi-Fi networks.

Citi88 shall not be held liable for any losses resulting from a user's own negligence in safeguarding their account.

The following activities are strictly prohibited on the citi88 platform:

• Opening more than one account (multi-accounting), whether under your own name or someone else's.
• Using third-party software, automated bots, or any tool that provides an unfair advantage in games.
• Sharing your account with others or allowing another person to use your account.
• Engaging in any form of money laundering through the citi88 platform.
• Exploiting technical bugs or system vulnerabilities to gain unauthorised advantages.
• Submitting false or misleading claims to the customer support team.
• Abusing the bonus system through practices such as systematic bonus hunting or arbitrage.
• Threatening, harassing, or using offensive language towards citi88 support staff or other members.

Citi88 reserves the right to suspend or close the account of any member for the following reasons:

• Violation of any part of these Terms & Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to pass the identity verification (KYC) check within the stipulated timeframe.
• Self-exclusion request on responsible gaming grounds.
• Accounts that have been inactive for more than 12 consecutive months.

Members who wish to voluntarily close their account may do so by contacting the citi88 support team. Any valid remaining balance in the account will be processed for withdrawal once all compliance checks have been completed.

Citi88 takes the protection of all members' personal data seriously, in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your personal information is collected, used, and stored in accordance with our detailed Privacy Policy.

In summary, your personal data is used solely for the following purposes:

• Identity verification and account management.
• Processing of deposit and withdrawal transactions.
• Compliance with applicable legal and regulatory requirements.
• Service and user experience improvements.
• Account-related communications, bonuses, and promotions (with your consent).

Citi88 will not sell, rent, or share your personal data with third parties without your consent, except where required by law. For more information, please refer to our Privacy Policy our complete.

To the extent permitted by applicable law, citi88 shall not be liable for:

• Any financial losses incurred as a result of gambling activity on our platform.
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, natural disasters, or other force majeure events.
• Indirect, consequential, or incidental losses arising from the use of the citi88 platform.
• Acts or omissions by third parties such as payment providers or game providers.

Citi88's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

Citi88 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on citi88.bet.

We will make reasonable efforts to notify you of significant changes via your registered email or in-platform notifications. However, it remains your responsibility to check this page periodically.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these terms shall be resolved through arbitration or a court of competent jurisdiction in Malaysia.

If you have any questions regarding these Terms & Conditions, please contact our customer support team at support@citi88.bet or via live chat on our platform, available 24 hours a day, 7 days a week.