ABOUT CITI88

About Us citi88 — Malaysia's Favourite Online Entertainment Platform

Citi88 was founded with a clear goal: to deliver a safe, fair, and entertaining online experience built specifically for Malaysian users. From Kuala Lumpur to Johor Bahru, we serve hundreds of thousands of active members every day with full dedication.

500,000+
Registered Members
7+
Years in Operation
500+
Game Selection
24/7
Customer Support
🏆
Trusted Since 2017
A Malaysian online casino platform with over seven years of operation and a proven track record of safety and reliability.
Official Licence Verified
SSL Encryption 256-bit
Audited RNG Certified
Fast Withdrawals 15–30 Minutes
WHO WE ARE

Citi88 — More Than Just an Online Gaming Platform

Citi88 is more than just another gaming site. We are a digital entertainment community built specifically for Malaysians — shaped by an understanding of local tastes, payment habits, and the unique needs of players from this country.

Since launching in 2017, citi88 has grown from a small platform into one of Malaysia's most trusted online entertainment destinations. We take pride in our track record of ensuring every member enjoys a safe, fair, and rewarding experience.

What sets citi88 apart from other platforms is our commitment to local users. The entire interface is available in Bahasa Melayu, customer support is conducted in the local language, and all payment methods are tailored for Malaysian users — including Touch 'n Go eWallet, GrabPay, DuitNow, and FPX via Maybank2u or CIMB Clicks.

Our Mission

"To provide the safest, fairest, and most enjoyable online entertainment platform for Malaysians — putting trust, transparency, and user experience above all else."

2017
citi88 Founded
citi88 was founded by a group of Malaysian technology and digital entertainment specialists with a vision to create an online casino platform that truly caters to local users.
2019
Top Live Casino & Slot Launches
citi88 introduced a Live Casino category featuring real dealers in real time, bringing the Genting Highlands experience to your phone screen. Over 200 new slots titles were also added.
2021
Malaysian eWallet Payment Integration
citi88 was among the first platforms to support Touch 'n Go eWallet, GrabPay, and DuitNow, making deposits and withdrawals simpler for Malaysian users.
2023
Reached 300,000 Active Members
With over 300,000 active members, citi88 has cemented its position as Malaysia's leading online casino platform, with a customer satisfaction rate exceeding 96%.
2026
Over 500,000 Members & Continuous Innovation
citi88 continues to grow with over 500,000 registered members, launching a new VIP programme, EPL & Malaysia Super League football tournaments, and esports events that resonate with the younger generation.

WHY CITI88

Why Over 500,000 Malaysians Choose citi88?

Six key reasons why citi88 remains the number one online entertainment platform of choice for Malaysian players from Perlis to Sabah.

World-Class Security

Citi88 uses 256-bit SSL encryption to protect all your data and transactions. Our multi-layered security system ensures your personal and financial information stays safe at all times, so you can play with complete peace of mind and no risk of data breaches.

Over 500 Game Options

From modern video slots with HD graphics, live baccarat and blackjack with real dealers, to high-stakes poker tournaments and online 4D lottery — citi88 offers over 500 game options, constantly updated so you never run out of things to play.

Fast Deposits & Withdrawals

We support all major Malaysian payment methods, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u and CIMB Clicks. Deposits are processed instantly, while eWallet withdrawals are typically completed within 15 to 30 minutes.

Generous Bonuses & Promotions

Starting with a Welcome Bonus of up to RM500, citi88 continues to deliver value to members every day. Enjoy weekly cashback, reload bonuses, Hari Raya festive promotions, a VIP programme with up to 35% rakeback, and many more exclusive offers you won't find anywhere else.

24/7 Customer Support

Citi88's customer support team is available 24 hours a day, 7 days a week — including public holidays and festive seasons. Reach us via in-platform live chat, email, or WhatsApp in either Bahasa Melayu or English. Our average response time is under 2 minutes, making us one of the fastest in the industry.

100% Mobile-Friendly

The citi88 platform is built with a fully mobile-first approach. Play directly from your Android or iPhone web browser with no app download required. Our responsive interface ensures a smooth, enjoyable experience on any screen size.


OUR CORE VALUES

The Principles Behind Every citi88 Decision

At citi88, every decision — from platform design to bonus policies — is guided by five core values we have upheld since day one.

🛡️
Security
⚖️
Fairness
🔍
Transparency
🤝
Trust
1
Security Is Our Absolute Priority

We never compromise on the security of our members' data. Every transaction is encrypted, every account is protected with two-factor authentication, and our systems are regularly audited by independent bodies to ensure there are no security vulnerabilities that could put you at risk.

2
Always Fair Gameplay

All games on citi88 use a Random Number Generator (RNG) that has been verified and certified by independent international regulatory bodies. This means every slot spin, every blackjack shoe, and every dice roll is entirely random and cannot be manipulated by anyone.

3
Transparency in Everything

Citi88 believes players deserve to understand all terms and conditions clearly. We do not hide bonus requirements in fine print. All game RTP rates, rollover conditions, and withdrawal policies are stated plainly and are easy for every member to understand.

4
Responsible Gaming Is Our Responsibility

We provide a full suite of tools to help members play responsibly, including a Daily Deposit Limit, Weekly Loss Limit, Cool-Off Period, and Self-Exclusion option. citi88 also partners with local gambling counselling organisations to ensure help is available for anyone who needs it.

5
Putting the Malaysian Community First

As a platform built for Malaysia, every aspect of citi88 reflects local tastes and preferences — from game options like the Malaysia Super League, EPL, badminton, and e-sports, to special promotions for Hari Raya, Hari Malaysia, and other local celebrations.


Citi88 by the Numbers

Milestones achieved together with millions of loyal citi88 players across Malaysia.

500K+
Registered Members Across Malaysia
500+
Available Game Selection
96%
Customer Satisfaction Rate
<2min
Average Support Response Time
RM500
Maximum Welcome Bonus
15min
eWallet Withdrawal Time
7+
Years of Industry Experience
9
Local Payment Methods

OUR TEAM

The People Behind citi88

The citi88 team comprises seasoned experts in technology, cybersecurity, digital entertainment, and customer service — all fully dedicated to serving you.

👨‍💼
Hafizuddin Razak
Chief Executive Officer
Over 15 years of experience in Southeast Asia's digital entertainment industry. Has led citi88 since its founding in 2017.
👩‍💻
Syazwani Osman
Chief Technology Officer
Cybersecurity expert and large-scale systems architect. Responsible for citi88's robust technical infrastructure.
👨‍🎨
Rizwan Hamdan
Product Director
Designing the citi88 user experience to always be intuitive, enjoyable, and tailored to the needs of Malaysian players.
👩‍💼
Norzahra Kamarudin
Head of Customer Service
Leading a 24/7 support team of more than 50 dedicated agents to ensure every citi88 member receives prompt assistance.

RESPONSIBLE GAMING

Citi88 Cares About Member Well-Being

At citi88, we believe responsible entertainment is the foundation of a healthy and enjoyable gaming experience. We're not just focused on profit — the well-being of every member matters just as much to us.

That is why we provide a comprehensive set of tools to help you stay in control of your gaming habits. All tools are available free of charge and can be activated at any time through your account settings.

Daily Deposit Limit Weekly Loss Limit Cool-Off Period Self-Exclusion Free Counselling 18+ Only
⚠️

Gambling can be addictive. Only play with money you can afford to lose. If you or someone you know is struggling with a gambling problem, please seek help immediately.

Read the Responsible Gaming Guide

🎰

Ready to Begin Your Journey with citi88?

Join over 500,000 active members and enjoy a welcome bonus of up to RM500, more than 500 game options, and fast withdrawals in as little as 15 minutes.

Safe & Secure Instant Deposit Bonus up to RM500 24/7 Support
Bahasa Melayu