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SAFE & RESPONSIBLE GAMING

Responsible Gaming citi88 — Play Safe Malaysia

At citi88, the enjoyment of gaming never comes before the well-being of our members. We provide self-control tools, support resources, and practical guidance so every member in Malaysia can enjoy online gaming in a healthy, balanced, and responsible way.

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A Message from citi88
Online gaming should be a source of entertainment and enjoyment — not stress or financial hardship. citi88 believes every member deserves to play in a safe environment. We do not just offer the best games; we are fully committed to the wellbeing of every member who trusts our platform.

What Is Responsible Gaming?

Responsible gaming refers to a healthy, controlled approach to enjoying online gambling activities. At citi88, we define responsible gaming as a way of playing where members remain in full control of their time, money, and decisions — not the other way around.

For many members in Malaysia, playing slots, blackjack, poker, or catching live matches on citi88 is a way to unwind after a long day — much like watching the Malaysia Super League or cheering for your favourite team in the EPL. That said, like any other form of entertainment, it's important to maintain a healthy balance.

Responsible gaming means:

  • Playing for entertainment — not as a primary source of income or a way to resolve financial problems.
  • Setting limits — realistic deposit limits, time limits, and loss limits before starting a gaming session.
  • Recognising warning signs — recognise when gaming begins to affect your daily life, relationships, or finances.
  • Seeking help early — there is no shame in asking for support when you need it. Many people in Malaysia have successfully overcome gambling problems with the right help.
  • Play only with money you can afford to lose — never use savings, rent money, or funds set aside for basic necessities to gamble.

Citi88's responsible gaming policy is more than just a document — it's a living commitment reflected in every feature and tool we've built into our platform to protect our members.

Recognising the Signs of Problem Gambling

Problem gambling often starts gradually and can be difficult to detect in its early stages. citi88 wants to help Malaysian members recognise the warning signs before things get more serious. Be honest with yourself:

Feeling the need to gamble with increasingly larger amounts to get the same level of excitement.
Frequently attempting to gamble again in order to recover lost money ("chasing losses").
Lying to family members or friends about the time and money spent on gambling.
Using money set aside for daily essentials such as bills, rent, or groceries to gamble.
Feeling restless, irritable, or anxious when trying to cut back or stop gambling.
Neglecting work, family, or social responsibilities due to spending excessive time gambling.
Borrowing money from others or from a bank to fund gambling activities.
Thinking about gambling almost constantly, even while doing other activities.
If you identify with two or more of the signs above, we encourage you to reach out to the citi88 support team or use the self-control tools available in your account. There is no shame in seeking help — it's a brave and wise decision.

How to Set Gaming Limits at citi88

Citi88 offers a range of self-control tools you can activate directly from your account settings — free, straightforward, and effective immediately. Here are the simple steps to set your gaming limits:

  • 1
    Log In to Your citi88 Account
    Go to login page and enter your credentials. Make sure you're on the official citi88.bet website.
  • 2
    Open Account Settings
    Click your profile icon at the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
  • 3
    Choose the Type of Limit You Need
    You can set daily, weekly, or monthly deposit limits, loss limits, session time limits, or activate a mandatory cooling-off period.
  • 4
    Enter Your Limit Value
    For example, set a monthly deposit limit of RM500 or a session time limit of 2 hours per day. Choose values that are realistic based on your budget and free time.
  • 5
    Confirm & amp; Limit Takes Effect Immediately
    Once confirmed, your limits will take effect immediately. Increases to limits apply instantly. Decreases are subject to a 7-day cooling-off period to protect you.

Self-Exclusion

If you feel you need a longer break from online gaming platforms, citi88 offers a full self-exclusion option. This is a step we wholeheartedly support, and we will be with you throughout the process.

There are two types of self-exclusion available at citi88:

  • Temporary Break (Cooling-Off): You can lock your account for 24 hours, 7 days, 30 days, or 90 days. During this period, you will be unable to log in, make deposits, or play at citi88.
  • Permanent Self-Exclusion: You can request a permanent account closure. Once applied, you will not be able to reopen your account or register a new account at citi88 using the same details.

To activate self-exclusion, contact the citi88 support team via 24/7 live chat or email us at support@citi88.bet with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours, no difficult questions asked.

During the self-exclusion period, citi88 will stop all marketing communications and promotional offers to you. Any remaining balance in your account can be withdrawn via your original payment method, such as Touch 'n Go eWallet, DuitNow, or FPX.

Healthy Gaming Checklist

Before each gaming session on citi88, we encourage you to honestly go through the following questions. It's a simple way to make sure you're playing responsibly:

Am I playing with money I can afford to lose — not money meant for bills, rent, or family needs?
Have I set a time limit and a spending limit for this session before starting?
Am I playing because I want to have fun — not because I'm stressed, bored, or looking to escape my problems?
Am I prepared to stop when my limit is reached — even if I'm on a winning streak?
Are my work, family, and health responsibilities unaffected by my gaming activity?
Do I understand that game outcomes are random and no strategy can guarantee a win?
If you answered "No" to any of the questions above, we encourage you to pause and reconsider your current session. There is nothing wrong with stepping back and reflecting — it is a sign of maturity and good judgement.
SELF-CONTROL TOOLS

Responsible Gaming Tools at citi88

Citi88 provides six free self-control tools accessible to every Malaysian member directly from their account settings — no need to contact support.

Deposit Limit

Set the maximum amount you can deposit into your citi88 account over a daily, weekly, or monthly period. For example, a RM200 weekly limit ensures you don't overspend without realising it.

Loss Limit

Decide on the maximum amount you're willing to lose within a given period. Once your loss limit is reached, the citi88 system will automatically prevent you from continuing to place bets.

Session Time Limit

Set how long you can play in a single session. As your time limit approaches, citi88 will send you a reminder. Once the limit is reached, your session will be automatically ended to keep you protected.

Mandatory Break (Cooling-Off)

Activate a mandatory break ranging from 24 hours to 90 days. During this period, your account will be fully locked. This is ideal if you feel you need to step back and reassess your gaming habits.

Permanent Self-Exclusion

The most decisive option — permanent account closure. Suited for those who feel that online gaming no longer has a positive place in their lives. citi88 respects every such decision.

Personal Activity Report

Review a detailed summary of your gaming activity — including total deposits, losses, winnings, and time played — on a weekly or monthly basis to stay aware and in control.

HELP RESOURCES

Support Resources in Malaysia

If you or someone you know needs professional help with a gambling problem, there are various support resources available in Malaysia.

Toll-Free Helpline

Talian Kasih (15999) — operated by the Ministry of Women, Family and Community Development of Malaysia, available 24 hours a day for counselling and case referrals including gambling addiction.

Befrienders Malaysia (03-7627 2929) — offering empathetic emotional support and a listening ear to anyone who needs help.

Government Agency

Department of Social Welfare (JKM) — providing counselling and rehabilitation services for individuals facing addiction issues, including gambling addiction, across Malaysia.

Institute for Health Behavioural Research (IPKM) — the national referral centre for assessment and treatment of addiction-related mental health conditions.

citi88 Support

Citi88 Malaysia's support team is available 24 hours a day, 7 days a week via in-platform live chat to help you activate self-control tools or process a self-exclusion request.

Email: support@citi88.bet — we will respond to responsible gaming enquiries within 2 business hours.

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Play Safe with citi88

Register a free account today and enjoy a safe, fair, and responsible online gaming experience — built with Malaysian members in mind.

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